Engineered stone floor care and warranty guide

 

Engineered Stone… The right choice for you…


WHY CHOOSE ENGINEERED STONE?


Engineered Stone is crafted from real limestone and available in real stone and unique textures, but it is warmer and softer underfoot than traditional tile.

WHERE ARE THE BEST SPACES TO INSTALL ENGINEERED STONE?


Engineered Stone can be installed on floors and walls in any room, on all grades. But most importantly it can be installed in areas of high moisture.

Our Flooring America®/Flooring Canada® Signature Brand


 
 
Purstone
 
 

Engineered Stone Flooring Care and Maintenance


With the easy maintenance of an engineered stone floor, there is no cause for concern when it comes to spots, spills, or scuffs left by shoes. By observing a few precautions and following proper care and maintenance guidelines, you can ensure that your floor always looks its best.

For general cleaning, sweep your floor regularly (at least once a week) and be sure to wipe up spills promptly. Occasional mopping with Armstrong® Once ‘n Done® Resilient Floor Cleaner or other manufacturer recommended cleaning solutions may be needed when dirt builds up and sweeping alone is not sufficient. Please note that soap or detergent products are not recommended for engineered stone floors, as they will leave a dulling film on the surface.

If some dulling occurs over time, depending on the amount of traffic, care and maintenance the floor receives, use Armstrong Satinkeeper® Polish to return your floor’s original shine.

Caution: Engineered stone floors can be slippery when they become wet. Use extreme caution when walking on a wet floor. Use doormats outside each entrance to your home to prevent dirt, sand, grit, and other substances such as oil, asphalt, and driveway sealer from being tracked onto your floor. Use non-staining vinyl-backed mats or woven rugs that are colorfast on your floor. Do not put rubber-backed, latex-backed, or coco fiber mats on your floor because they may stain or damage the surface.

Do not use detergents, abrasive cleaners, abrasive scrubbing tools, or "mop and shine" products that may leave a dull film on your floor. Do not use paste wax or solvent-based polishes. Do not use grout sealers on the floor or the grout. Do not use floor strippers for cleaning either the grout or your engineered stone floor. Floor strippers will degrade the acrylic grout. Do not use a beater bar when vacuuming because it can visibly damage the floor surface. Be careful with rolling casters. They can damage the floor. We do not recommend the use of rolling casters.

Close your curtains or blinds where extreme sunlight hits the floor. A combination of heat and sunlight causes most home furnishings, including engineered stone floors, to fade or discolor.

Support furniture with wide-bearing, non-staining metal, plastic or felt floor protectors. Make sure any floor protectors made of metal are rustproof. Make sure any floor protectors made of plastic are made of non-pigmented hard plastic. Ideally, the protectors should be at least one inch in diameter and rest flat on the floor. As a general rule of thumb, the heavier the item, the wider the floor protector needed.

When moving appliances or heavy furniture, lay a plywood panel on your floor and "walk" the item across it. This protects your floor from scuffing and tears.

Cleaning Stains


Be sure to clean up all spills as quickly as possible. The overall stain resistance of engineered stone flooring is excellent, and most spills will wipe off quickly and easily with a clean white cloth. Removing certain substances may take a little extra effort. Always use a clean, white cloth for wiping up stains, and turn it frequently to avoid spreading the stain. Rinse with clean water and allow area to dry. Repeat if necessary.

Exclusive Flooring America®/Flooring Canada® Five-Star Engineered Stone Floor Warranties


The Five-Star Selection System is an independent rating system designed to guide you in choosing the right floor for your needs. One to five stars indicate levels of performance and durability to ensure your satisfaction. Look for the Star Rating on all product labels.

Confidence Plus™ Warranty


Our Five-Star engineered stone floors carry a Confidence Plus™ Warranty. If, within the time frame of this warranty (90 days after installation and living on your floor for 30 days), you wish to change your new floor for any reason, your retailer will replace it with another style or color of flooring of equal value. Should you wish to replace the engineered stone floor with a flooring upgrade, you may do so by paying the difference in price. No monetary compensation will be paid if a lower priced engineered stone floor is selected.

This is a one-time only replacement. Simply call your Flooring America®/Flooring Canada® retailer within the time frame of the warranty and indicate you wish to choose another Star Rated engineered stone floor under the Confidence Plus™ Warranty. This is a style and color replacement warranty and does not apply to matters covered by other warranties.

Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer. Any replacement product cannot be the same style and color as the original purchase.

No replacement will be made with respect to an engineered stone floor that has been subjected to abuse, improper maintenance, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Flooring America®/Flooring Canada® style engineered stone floor that has been professionally installed by a Flooring America®/Flooring Canada® retailer or Flooring America®/Flooring Canada® authorized independent installer.

The Confidence Plus™ Warranty does not apply to grout selection.

(See General Terms and Conditions on pages below for other conditions that apply.)

Price Protection Guarantee


Our buying power allows us to buy big and pass volume-purchase savings directly on to you. We feel confident that our prices are the most competitive in the market and assure you that you will not find a lower price at any other floor covering retailer in your area. However, if within 30 days of making your purchase, you should happen to find a lower Flooring America®/Flooring Canada® first quality product of the same brand and styles as the flooring you purchased, we will happily refund your money. It’s our Price Protection Guarantee, and it’s simple. Just present your retailer with the competitor’s advertisement or written estimate for the same floor, and you take home the difference in price! Price Protection applies to materials only.

Price Protection Guarantee applies only to local retail store pricing and/or purchases. Online retailers and Wholesalers are excluded. "Local retail store" is defined as a permanent building/structure containing outdoor signage with store name, street address, customer parking, and phone contact information listed in a public phone directory.

See General Terms and Conditions on pages below for other conditions that apply.)

Limited Wear Warranty


Providing that your floor is used in a residential setting under normal residential traffic* conditions and with proper care and maintenance, your Flooring America®/Flooring Canada® retailer warrants that from the date of the original installation the finish of your engineered stone floor will not wear-through for the period specified by the warranty level of the product purchased. See page 50 for details of warranty terms. Wear-through is defined as complete loss of the wear layer so that the printed pattern is altered. Gloss reduction is not considered wear and is not covered by this warranty. Surface wear must be readily visible, approximately 1/2" square or greater. Life of Floor" means the length of the Limited Wear Warranty specified by the warranty level corresponding to the Engineered Stone you purchased. (See warranty information Exclusive Flooring America/Flooring Canada Five-Star Downs Engineered Stone Floor Warranties on page 50 for further details.)

Should you feel that your engineered stone floor is not wearing properly, contact your Flooring America®/Flooring Canada® retailer. If the image layer of your engineered stone floor wears through during the warranty period, your Flooring America®/Flooring Canada® retailer will repair or replace the affected area. This Limited Wear Warranty applies only to the original purchaser and installation site and is not transferable. This limited warranty excludes damage caused by improper care and maintenance; misuse, abrasives, insufficient protection from furniture or furniture moving; damage caused by vacuum cleaner beater bars and metal caster wheels; wet or steam mopping, scratches, or indentations caused by spiked-heel shoes and pet nails; or any casualty event.

(See General Terms and Conditions on pages below for other conditions that apply.)

*Normal residential traffic conditions mean those daily activities commonly associated with residential use.

Limited Stain Resistance Warranty


Engineered stone floors come close to being maintenance-free and are extremely resistant to stains. All Flooring America®/Flooring Canada® engineered stone floors carry a stain resistance warranty guaranteeing that, with proper care and maintenance, your floor will not permanently stain from common household use for the period of warranty coverage. Excluded from "common household use" is the use of any caustic chemicals on your floor, the use of any unapproved manufacturer cleaning solution on your floor, or exposure of the floor to other substances not part of ordinary household use. Mustard, asphalt driveway sealer, and iodine stains are also excluded from this stain warranty, as those items will permanently stain engineered stone floors. Fading from exposure to either sunlight or artificial light is not considered staining and thus is not covered by this limited stain resistance warranty.

See General Terms and Conditions on pages below for other conditions that apply.)

Limited Rip, Tear, Gouge, and Indent Warranty


Flooring America®/Flooring Canada® warrants that with proper care and maintenance, your engineered stone floor will not contract, expand, curl, crack, rip, tear, or gouge from normal household use when proper maintenance is used.*

This warranty excludes coverage for damage caused by moving appliances or heavy furniture without protecting the floor. When moving appliances, heavy furniture, or other heavy objects, place a sheet of plywood on the floor and "walk" the appliance across it. Furniture glides are also an acceptable method of moving appliances, heavy furniture or other heavy objects. Support furniture with wide-bearing, non-staining floor protectors. Ideally, protectors should be at least one inch in diameter (the heavier the item the wider the floor protector should be), made of non-pigmented hard plastic and should rest flat on the floor. Use of non-staining felt is also acceptable. Always protect floor by using an appliance dolly even if the heavy object is equipped with wheels or rollers.

(See General Terms and Conditions on pages below for other conditions that apply.)

*Normal household use is defined as common daily activities in the home, excluding pets.

Limited Water Resistance Warranty


When installed following manufacturer’s instructions, your engineered stone floor will resist water damage under normal use for the length of the warranty, including damages caused by damp mopping and topical spills that are promptly removed.

This warranty excludes all casualty events resulting in water coming in contact with your floor and failures normally covered by homeowners insurance, including, but not limited to, damages caused by flooding or standing water from leaky pipes, faucets, or household appliances. Also excluded are damages caused by flooding or standing water from hydrostatic pressure or other casualty events.

(See General Terms and Conditions on pages below for other conditions that apply.)

Limited Installation Warranty


Your Flooring America®/Flooring Canada® retailer guarantees the quality of installation workmanship to be professional and in keeping with the standards set by the industry. Should further service be required, attributable to the original installation of your engineered stone floor, your Flooring America®/Flooring Canada® retailer will return and provide that service at no cost to you for the life of the floor. "Life of Floor" means the length of the Limited Wear Warranty specified by the warranty level corresponding to the engineered stone floor you purchased (see page 50 for details of warranty terms). This Limited Installation Warranty applies only to the original purchaser and installation site and is not transferable. This Limited Installation Warranty applies only to engineered Stone purchased from a Flooring America®/Flooring Canada® retailer and installed by a Flooring America®/Flooring Canada® retailer or Flooring America®/Flooring Canada® authorized independent installer.

(See General Terms and Conditions on pages below for other conditions that apply.)

Limited Light Commercial Warranty


For light commercial installations (example: common areas in multi-unit dwellings and low-traffic retail shops), the product is warranted to be free from manufacturing defects for 5 years from the date of purchase. If a defect covered by this warranty is reported to your Flooring America®/Flooring Canada® retailer in writing within 5 years of purchase, supplier will provide new material of the same or similar grade sufficient to repair or replace the defective material. Also, all of the various residential warranties detailed above will apply for a period of five years from the date of installation. A No Questions Asked materials-only replacement warranty will be in effect for 60 days from the date of installation for any light commercial installation.

General Terms and Conditions


In addition to the requirements specified for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified.

  1. These limited warranties apply only to engineered stone flooring installed in owner-occupied residential spaces where no commercial activity takes place.
  2. The terms of the warranty begin on the date of installation.
  3. These limited warranties apply only to the original purchaser and installation site and are not transferable.
  4. These limited warranties exclude engineered stone flooring that has been put to abnormal use or conditions or abused in any way. "Abnormal use or conditions" includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire; or other accidents and casualty events. These limited warranties do not cover indentations, scratches, stains; or damage caused by negligence, moisture, erosion, pebbles, sand, or other abrasives; pets, narrow or spiked-heel shoes, cleats or boots, insufficient furniture protection, casters on furniture, rotating beater bars on vacuum cleaners, burns, cuts, dropping heavy/sharp objects, appliance leaks, damage caused by steam mops, pets; or improper alterations of the original manufactured product. "Abuse" is any use of the flooring that is unreasonable considering the normal and expected uses of an engineered stone floor in a residence.
  5. These limited warranties do not apply to damages from exposure to extreme heat, dryness, or water saturation; or stains as a result of chemical or industrial products (other than recommended cleaning products).
  6. To qualify for repair or replacement, the original sales receipt or other documentation which demonstrates proof of purchase must be supplied.
  7. These warranties apply only to residential installations performed by a Flooring America®/Flooring Canada® retailer or Flooring America®/Flooring Canada® authorized independent installer.
  8. Flooring America’s®/Flooring Canada’s® sole liability on any claim shall be limited to the repair or replacement of the defective goods or defective installation for the affected area only which are proven to the manufacturer’s satisfaction to be defective.
  9. FLOORING AMERICA®/FLOORING CANADA® SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM.Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights, which vary from state to state or province to province.
  10. If there is a conflict between these general terms and conditions and the limited warranties as specified, the limited warranties as specified shall control.
  11. Should you feel that your engineered stone floor is not performing according to the terms in this warranty, contact your Flooring America®/Flooring Canada® retailer. This warranty is conditioned upon your Flooring America®/Flooring Canada® retailer’s receipt of notice in writing of the alleged issue prior to expiration of the limited warranty period and evidence that the floor was properly installed and not subject to any of the conditions herein defined to void the conditions of the warranty. These warranties apply on the condition that installation and regular and preventive maintenance have been carried out as recommended in this guide.

NOTE: Certain restrictions may apply. See your retailer for more specific information concerning the recommended cleaning methods for your specific engineered stone floor.